Returns & Exchanges

At Prolink, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges on all certified hardware. Items must be returned in their original packaging with all included accessories to qualify for a full refund.

1

Initiate Request

Log into your Prolink account and navigate to your order history to select the item you wish to return and generate a Return Merchandise Authorization (RMA) number.

2

Prepare Package

Securely pack your device in its original box, ensuring all cables, manuals, and components are included to avoid restocking fees.

3

Ship Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.

4

Quality Inspection

Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing